Customers
The problem, the build, the difference
Real engagements described honestly, with the parts that took longer left in. Client names are withheld where the work is under NDA; the detail is not.
How the work actually goes
Three shapes of engagement, each starting from a specific operational problem rather than a platform decision.
Automotive parts and performance retail
ProblemFitment questions and after hours enquiries were handled manually. Quotes were typed from the same part numbers daily, and follow up depended on spare time.
What we builtFitment aware catalogue lookup wired to the storefront, enquiry capture with vehicle details, priced draft orders for approval, and automated follow up on open quotes.
What changedEnquiries get an answer the same evening. Quotes leave with current pricing and stock. The team stopped retyping part numbers, and every quote has a follow up trail.
MeasuredResponse time and quote turnaround are visible daily in the owner's reporting, replacing a rough sense of how the week went.
Finance and lending brokerage
ProblemApplications were rekeyed into a CRM, a lender portal and a pricing sheet. Errors surfaced at assessment, and status questions needed four systems to answer.
What we builtOne structured intake feeding every downstream system, document collection tracked per item, validation at capture, and a status view shared with the customer.
What changedRekeying stopped. Errors are caught before submission rather than at assessment. Compliance steps produce an audit trail instead of a reconstruction exercise.
MeasuredTime from enquiry to submission, and the count of assessment stage queries, both tracked per case.
Multi site retail and distribution
ProblemMonday reporting was assembled by hand from files each store formatted differently, and price drift between channels was discovered at month end.
What we builtDaily collection from POS and roster systems into one normalised dataset, store scorecards delivered before trading, and a single price source with change logging.
What changedHead office works from yesterday's numbers instead of last week's. Price drift is caught in hours, and local campaigns actually run in every store.
MeasuredReporting lag and price exceptions per week, both on a dashboard rather than in someone's head.
The same work, before and after.
Next Step
Talk through whether your problem fits one of these shapes.
Twenty minutes, no obligation, and we will tell you what not to automate as well.